Kalkine Limited owns and operates this website (“Website”) and our related mobile or software application (“App”). References to ‘Kalkine’, ‘we’, ‘our’ and ‘us’ refer to Kalkine Limited.

Kalkine assigns high value to individual privacy. We are aware of the threats to your security and privacy on the Internet. Our Privacy Policy outlines how we collect and handle your personal information. Please take a few moments to review the steps Kalkine takes to ensure your privacy and security while giving you the best possible customer service as you use our websites.

What is personal information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not.

How and what Personal Information is collected?

We collect and hold personal information that is necessary for, or related to, one or more of our services or activities; or because it is required under a relevant law or regulation.

The types of personal information that we may collect from you will depend on the nature of your interaction with us but will ordinarily include:

• contact information, such as your first name and surname, your email address, mailing address, phone number and credit card details;
• unique identifiers such as username, account number and password;
• preference information, such as product wish lists, order history and marketing preferences; and

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We conduct banner advertising on various websites where individuals put their details (First name, Last name, e-mail address and phone number). Information collected via these advertising campaigns is used to generate sales and gather useful marketing information. Our sales team will make direct sales telephone calls to individuals who have shown their interest in our products and services via different banner advertisements with the objective of making sales. We call our existing subscribers to re subscribe them to our services. By submitting their information an individual agrees to the marketing and sales initiatives. We would be sending e-mails to individuals who have shown interest in our products and services about services offered by us.

From time to time, you may be able to visit our Website or App or deal with us anonymously or by pseudonym. However, please be aware that, if you do not provide us with certain information that we request, we may not be able to provide you with the services you require.

You can update your Personal Information by contacting us.

Cookies

Cookies are small files placed on your computer by a web page when you visit it. They can be used to store all sorts of useful information to make your next visit easier and more convenient, but some people are uncomfortable not knowing what information is in a cookie.

The Kalkine website uses cookies only to compile statistics on the use of the various pages on our website (how many people visit each page and that sort of thing). We do not store or collect any personally identifiable information through the Cookies on our Website. Our Website uses services from third party service providers on our Website, which also set their own cookies. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Kalkine. The third-party cookies are only placed to facilitate services to our Website and are not used to collect/retain/transfer any personally identifiable information.

Check the “Help” menu of your browser for more information on how to change your cookie preferences. You can always modify your browser so as not to accept cookies or to notify you when cookies are sent to it. If you do disable cookies, we may be unable to optimise your visit to our Website or App and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Click here  for more information on our Cookies Policy.

Use of Personal Information:

We may use your Personal Information for the purposes of:

• registering, setting up and managing accounts;
• sending order confirmations;
• providing our services, including our subscription, news and reporting services.
• sending you notifications about our services;
• responding to your questions, comments and requests and to otherwise provide customer services;
• to display content based on your interests;
• marketing our products and services (and those of our related companies) and providing you with information and updates such as newsletters or offers of promotional events or opportunities (such as competitions or surveys) that you may be interested in;
• the prevention of fraud and/or identifying and investigating any suspicious use of our Website or App or services;
• for our internal business and management processes, for example, to conduct research and analysis, improve our services and for accounting or auditing purposes;
• for any other purpose to allow us to comply with our obligations under law; and
• for any other purposes that would reasonably be expected by you.

Legal basis for processing of Personal Information:

We only collect, use and process your Personal Information where we have lawful grounds to do so under the data protection laws and we are required to inform you of which lawful grounds we are relying upon to process your Personal Information.

1. Necessary for performance of a contract – We use your Personal Information to provide access to and to deliver our services to you. Where you sign up with us for our services, we will be processing your Personal Information on the basis that it is necessary for us to do so in order to perform the contract between us.  We will not be able to provide you with requested services if we are not provided with certain basic information about you, which will be indicated by the mandatory fields in our online forms.
2. Legitimate Interest: We may collect and process Personal Information for our legitimate business interests. Our business interest includes improvement and development of the products and services within our business. When we process Personal Information to meet our legitimate business interests, we put in place robust safeguards to ensure that your privacy is protected and that in our judgement the processing does not result in any impact on your rights and freedoms, including your right to privacy, which would override our interests.
3. Explicit Consent – For certain processing purposes, we may request your explicit consent to authorise the processing of your Personal Information. For example, if you are not a paid member of Kalkine services and have not enquired about our products or services, we may obtain explicit consent from you in order to send any communications about our products or services. If we ask for your specific consent to process your Personal Information on call or through banner advertisement or online forms, you have the right to withdraw your consent at any time by contacting us.

Who can access my Personal Information?

Only authorised employees of Kalkine Group have access to any information you provide. We may turn over any pertinent information to any law enforcement agency or regulator that has a demonstrable right and takes the proper steps to access it. Also, because Kalkine is a global company, your Personal Information may be shared with other Kalkine business units in Australia, India, New Zealand and Canada. They will protect your Personal Information in accordance with the privacy laws and will take all reasonable steps to ensure that the Personal Information is used for the same purposes for which you have consented.

We may also be required to provide access to records containing your Personal Information to our lawyers, accountants, auditors and other third parties (such as but not limited to I.T. providers) who provide services to us or act on our behalf, for the purposes of giving effect to the services you request from us or as necessary to conduct our business.

Where your Personal Information is disclosed to third parties, we will ensure that those third parties have privacy policies broadly equivalent to our policy.

If you inquire about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we only ask you to confirm information you have already given us.

If we sell or purchase any business or assets, your Personal Information may be disclosed to the prospective buyer/seller. If our business (or substantially all of our assets) is acquired by a third party, your Personal Information held by Kalkine may be an asset which is transferred to the buyer.

You have the right to contact us and ask what information we may hold about you. Before you can obtain access to any information held by Kalkine about you, your identity will first need to be verified. A fee may apply for such access.

Consent to use and disclosure of your Personal Information:

By subscribing to a Kalkine service you consent to being sent news and offers related to your subscription or that may suit your interests by Kalkine, related companies and carefully selected organisations. On occasions, Kalkine may use your contact details for direct marketing purposes if you have given your express positive consent. If at any time you do not wish your contact information to be used for direct marketing or receiving news and offers from our carefully selected organisations please contact us directly by email, post or phone. It is a requirement that all newsletters, updates and special reports be sent electronically. If you no longer wish to receive these services, you may cancel your subscription at any time.

Affiliates and Related party- Kalkine may share your information with our parent company, subsidiaries, affiliates and other business verticals. This means that once you provide us with information, any one of our related parties may use your information including for marketing purposes, pursuant to the terms of this Privacy Policy. Kalkine may also allow banner advertising for its affiliates, related parties and other business verticals, the contents of such advertising will be governed by their respective terms and condition, privacy policy and disclaimer which may vary from the Kalkine Policy. We may occasionally send you advertisements, but they will come from or be related to the e-letter where you signed up.

Our email marketing is permission based. If you received a mailing from us, it is because you are a client or have otherwise agreed to be contacted by providing your consent for marketing purposes. You may unsubscribe at any time by post, by phone, or by clicking the unsubscribe link at the bottom of each email.

Kalkine will never share or sell your contact information to third parties for marketing purposes. 

Where is your Personal Information stored?

We will transfer your Personal Data to countries located outside of the EEA and UK, including to Australia, US and India where our servers, suppliers and/or, service providers may be based. The data protection laws and other laws of these countries may be different and may not be as comprehensive as those that apply within the EEA and/or UK. In transferring your Personal Information, we will take all steps to ensure that your privacy and confidentiality rights are respected in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. We rely on standard contractual clauses and similar measures under UK laws for transfer of Personal Information outside EEA and UK.

What if some of the information held is incorrect?

We endeavour to keep all information about you up-to-date. If you believe any information held is incorrect, please contact us at [email protected].

Data Retention:

We will keep your Personal Information for as long as we have a relationship with you and thereafter for up to five years after our contractual arrangements have terminated as required by our regulator. We will retain your Personal Information to enable us to:

• maintain business records for analysis and/or audit purposes;
• comply with record retention requirements under the law;
• defend or bring any existing or potential legal claims; and
• deal with any complaints regarding our products or services.

We will delete your Personal Information when it is no longer required for these purposes. If there is any information that we are unable to delete entirely from our systems, due to technical reasons, we will put in place appropriate measures to prevent any further processing or use of the information.

If you require additional information on our data retention policies, please contact us 

Your Rights:

You can ask us to:

• provide a copy of your Personal Information;
• correct your Personal Information;
• erase your Personal Information but we will only honour such request where this policy otherwise permits us to do so; and
• restrict processing of your Personal Information.

You can also object to some processing of your Personal Information, including in relation to direct marketing If you want to exercise any such right, contact us at [email protected].

Third Party Links:

From time to time, our Website or App may contain links to websites operated and maintained by third parties over which we have absolutely no control. These third-party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third-party websites. The inclusion of third-party links on our Website or App in no way constitutes an endorsement of such websites’ content, actions or policies.  

Updates to our privacy policy:

We may modify, update or otherwise alter the Privacy Policy at any time. Subsequent changes to the Privacy Policy will be notified to members via updated Privacy Policy being published on the Website or notification though an email to the account holders. Your subsequent or continued use of the services and/or receipt of our emails will constitute your acceptance of any changes. As you are bound by this Privacy Policy, we recommend that you periodically check back for any updates.

If you have any questions or comments regarding this Privacy Policy, you can reach us at:

Kalkine Limited - 63 St Mary Axe, London EC3A 8AA

Email: [email protected]

Contact No:  +442045718550

Complaints:

If you are concerned about an alleged breach of privacy law or any regulation, you can directly contact us. If you are further not satisfied with the way in which Kalkine has resolved your issue, you have the right to complain to the data protection authority in your country.

For the purpose of the “Data Protection Law”, the data controller is: Kalkine Limited, Company No 07903332.

Last Updated: 4 September 2024