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Highlights

  • Capita wins five-year contract worth £37 million for pensions administration services

  • Contract begins 1 November 2025, with a one-year extension option

  • Focus on digital transformation and improved member engagement through Microsoft Dynamics 365

Capita plc (LSE:CPI) has announced that its Pension Solutions division has secured a £37 million contract to deliver pensions administration services and transformational projects for the UK pension schemes of a global parent company.

The contract, which is scheduled to commence on 1 November 2025, will run for an initial five-year term, with an option for an additional one-year extension.

Capita will provide administration services aimed at enhancing efficiency and scheme member engagement. Key project objectives include increased digitisation, automation, and the adoption of tools to improve member experiences across the pension schemes.

Digital Transformation Focus

The project will incorporate Capita’s Digital Pension Solutions platform, which is designed to offer a hyper-personalised experience for scheme members. The platform will utilise advanced data analytics and Microsoft Dynamics 365 to provide tailored communication and support, enabling members to make more informed decisions about their pension options.

 

Strategic Objectives

Chris Clements, Managing Director of Capita Pension Solutions, said:

“We are delighted to secure our partnership, supporting members to engage with their scheme and with the benefits it provides. We are aligned in our strategic goal of creating better member outcomes by cutting through complexity and offering individually tailored engagement to inform and support key pension life decisions.”